CRM

Centra CRM gives you a snapshot view of your customer, giving you information on demand and the insight your sales teams need to maximize every customer interaction. It provides a central platform enabling you to analyze, plan, develop and deploy marketing activities.

Sales

Create, Execute & Measure Campaigns
Manage Leads, Opportunities, Customer Accounts & Sales teams
Generate Quotes & Sales Orders
Obtain Timely Approvals
Manage Service Tickets
Digital SLA Governance
Control Service Costs
Automate Organizational Processes

SALES

Quotation Analysis
Price Books Matrix
Team Hierarchies & Territories
Accounts & Contacts
Approvals & Workflows
Sales Analytics
Customizable Dashboards
Forecast Management
Commissions management
Mobile CRM integration

MARKETING

Campaign Management
Budgeting
ROI Analysis
Campaign Reporting
Email Templates
Mass Mail Reports
Email Integration Calendar & Tasks management
Call Scripting
Prospects Segmentation
Lead Assignment Rules

SERVICES

Contracts Management
Service Requests
Real Time Knowledge Base
Case Resolutions
Activities Analysis
Service level Agreements (SLA)
Self-Service Customer Portal
Assets & Products Management
Warranty Management
Call Escalations

WHY CRM

Web-Based Thin Client Solutions
On-Premise & Cloud Deployment
Integration-Ready API Kits
Regional Statutory Compliance Tools
100+ Man Years of Management Experience
Swift Rollout Track Record
Robust, Agli & Adaptive Solutions
Interactive Dashboards & Reports
Modular Architecture
Login-based Secured Access
3 Tier System Architecture
Mobile Application Availability
Scalable Versions-Standard, Business professional &Enterprise

Centra has been serving HCM and CRM needs of organization ranging from SMEs to corporate since 2004and is armed with a core management team that boasts a collective experience of over 150 years. Centra has commissioned solutions across over 25 verticals and industries and 17 countries worldwide covering a vast and wide array of nuances across geographies, regions and domains.

Centra, with a focused approach specializes on the CRM and HCM solutions through thin-client solutions which are mobile and cloud friendly, with deployment options ranging from On-Premise to cloud Solutions with billing flexibilities covering SaaS and enterprise licensing requirements.

Centra’s partner-friendly ecosystem empowers clients with easy access to Centra solutions with relevant skill sets available locally.